Law Firm COOs: Essential to Running Your Firm’s Operations

Tim McKey

CEO of Vista Consulting

Mary Ellen Murrah

Operations Consultant at Vista Consulting

Ari Kornhaber

Ari Kornhaber

EVP & Head of Corporate Development  at Esquire Bank

In this blog, we discuss why law firm COOs are important for plaintiffs law firms.

When There Are Too Many Hats and Not Enough Heads

In small to medium-sized law firms each team member tends to wear many hats, and this is especially true for the executive team. While many law firm owners don’t bother to hire a Chief Operating Officer (COO) or appoint a partner to fill this role, this can be detrimental to the firm’s growth and operations – especially as cases increase and workflow demands place a strain on operations. That’s when a COO is needed.

The Importance of Law Firm COOs

Law firm COOs ensure that all the processes of a law firm are running smoothly: from hiring and managing talent to interpreting the firm owner’s vision for growth into executable goals. COOs should be strong business leaders with high emotional intelligence and excellent communication skills. Additionally, they are often pivotal to resolving conflict or any drama that may occur during high-stress periods.

One of the most important roles of a COO is the time and mental load that they save law firm owners. Law firm COOs manage the firm’s day-to-day operations so that owners can establish the long-term goals, vision and strategies for exponential growth.

Typically, based on the size of a firm, COOs may function as head for both operations and human resources. Most of all, the COO serves as a layer between the law firm owner and the rest of the team.

To learn more about the importance of law firm COOs and why you should consider adding one to your law firm, watch the video above featuring Tim McKey, CEO of  Vista Consulting, and Mary Ellen Murrah, operations consultant from Vista Consulting.

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* The information provided on (or accessed through) this email is provided for general informational purposes only and is not intended as, and should not be relied on for, law firm operations, tax, legal or accounting advice. Some of the information may not be applicable or appropriate for all law firms. Please consult your own tax, legal and accounting advisors as appropriate.

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