Technology 

Why Law Firm Client Communications Technology is Essential for Trial Lawyers

Lauren Sturdivant

Founder, Chairman of the Board of Case Status and Founder, Attorney of Law of Rising Tide Law

Ari Kornhaber

Ari Kornhaber

EVP & Head of Corporate Development at Esquire Bank

In today’s fast-paced, digital driven world, client communications technology is essential for trial lawyers. On a daily basis, contingency law firm attorneys juggle onboarding an increasing number of cases, managing the business side of the law firm, and carrying the weight of financial issues all at once.

Just staying connected with existing clients can feel daunting and overwhelming as lawyers face a staggering volume of emails and voicemails inquiring about case status. For decades, attorneys have struggled with sifting through a steady stream of unanswered messages every few days and responded to each one with case status updates.

For Lauren Sturdivant, Founder and Chairman of the Board of Case Status, a client connection and marketing platform, the perception of “drowning” in her efforts to keep up with client questions and inquiries motivated her to develop a solution—using technology to reduce hours of work and ease client inquiries about litigation status.

According to Sturdivant, “The reality is, lawyers are busy, and they want to focus on their cases and growing their firm, not fielding phone calls and emails to merely provide case updates.”

Absent the time and energy taken away from casework for a phone call or series of emails, lawyers may not have a good grasp on how clients are feeling, or, in some instances, what results clients may have from required doctors’ visits or test results.

Fortunately, there is a more time-efficient way of communicating with clients. Client communications technology can help attorneys keep in touch with clients automatically and stay on schedule without a huge commitment of time and resources.

Watch the 4-minute video above to understand more about why client communications technology is essential for trial lawyers, featuring Lauren Sturdivant, Founder and Chairman of the Board of Case Status.

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