Gary Falkowitz — President of Intake Conversion Experts — breaks down the strategies necessary for contacting, screening and qualifying a lead. While ultra-fast response times are critical, persistent follow up is necessary to ensure that your firm lands the clients before another competitor scoops them up.

Times have changed and gone are they days when you can take the weekend off. Make sure that your intake team is available around the clock, all day of the week, to respond to potential clients in the nick of time — extending your service when they need you most.