Bold Moves: How Client Experience Affects Case Acquisition
Founding Partner at Lerner and Rowe Injury Attorneys & Lerner and Rowe Law Group
Founding Member and Senior Vice President at Scorpion
EVP & Head of Corporate Development at Esquire Bank
We know that a satisfied and happy client will lead to a higher frequency of case acquisition. But how do you make your clients happy at the intaking phase?
Understanding your clients’ needs is just the first part of the puzzle. Join Ari Kornhaber (EVP & Head of Corporate Development, Esquire Bank) as he quizzes Peter Webb (Founding Member & Snr VP, Scorpion) on the best way to improve your client experience in order to improve case acquisition and retention.
Part of Esquire Bank’s webinar series ‘Bold Moves: Growing Your Contingency Fee Law Firm’